System Star Codes


*95 - access own mailbox

*95xxx - access specific mailbox (where xxx is the 3-digit mailbox number)

0 - access any voicemail (will prompt for mailbox/password)

Call Transfer

** - blind transfer - transfer your current call directly to a specified extension, without speaking to the person at that extension first
## - attended transfer - opens up a new line and calls a specified extension. You can then speak to the person at that extension, confirm that they would like to receive the call, and when you hang up that call, the original caller will be transferred to them. If the person at that extension doesn't want to receive the call (or you get through to their voicemail for example) you can retrieve the original caller by dialling *0

Queue Members

*98 - log out of queue (stop receiving calls)
*96 - log back into queue (start receiving calls)

Call Pickup

*21 - pick up any ringing extension
**xxx - pick up specific ringing extension by its 3-digit short number (eg. **201)

Hot Desking

*78xxx - register your temporary location, where xxx is your own extension number (must be dialled from an extension other than your own)
*79xxx - deactivate (dial from any extension) - if dialling from your own extension then simply *79 will suffice

Speed Dial

*0<speed dial number> - dial a stored number from the shared phone book (configurable via the portal)

Cli Withhold 

*67<number> - withhold CLI for outbound call (where number is the destination you wish to call)

Call Forwarding

*74<assigned key> - enable/disable call forwarding rule (assign keys are set via the portal)

Call Recording 

*1 - start/stop recording during a call (must be enabled on the extension first via the portal)

Night Service 

*75 - Toggle on/off Night Service feature (Destination assigned via the portal) To note: by default, all numbers are included in night service, although you can exclude specific numbers if required by unchecking the "include in night service" box under each of their settings

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